Custos manuals
Written for the person who does the work, in plain steps. Each says first what the feature is for. They describe what the app does today.
By role: start here
Section titled “By role: start here”| Role | What they do | Manual |
|---|---|---|
| Worker | Report, do actions, fill in checklists, acknowledge documents | Worker |
| Supervisor | Follow up: investigate, review near misses, give and verify actions | Supervisor |
| Safety Manager | Decide, report to authorities, keep the records | Safety Manager |
| Org Admin | Set up sites and users | Org Admin |
| Guest | Read and acknowledge documents | Guest |
Each role manual is short and links to the task manuals below. A task is written once, however many roles do it.
By task
Section titled “By task”| Task | Manual |
|---|---|
| Sign in, find your way, work offline | Getting started |
| What waits for me, how are we doing | The dashboard |
| Report something went wrong | Reporting an incident |
| Report something that nearly did | Reporting a near miss |
| Find out why and close it | Investigating an incident |
| Decide what a near miss means | Reviewing a near miss |
| Make sure it gets fixed | Corrective actions |
| Record injuries and report to an authority | Regulatory decisions |
| US OSHA 300, 301 and 300A | OSHA logs and forms |
| Compare safety over time | Hours worked and injury rates |
| Do a routine check | Filling in forms and checklists |
| Build the company’s checks | Designing forms and checklists |
| Ask people to do them, and see who has | Giving forms out |
| Confirm you read the rules | Reading and acknowledging documents |
| Keep the rules and see who read them | Managing documents |
| Set up places | Managing sites |
| Set up people | Managing users |