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Custos

Hours worked and injury rates

Purpose: a count of injuries alone says little: ten injuries in a company of 50 is far worse than ten in a company of 5,000. An injury rate divides the injuries by the hours people worked, so companies and months can be compared fairly. Custos calculates the rates from the cases and the hours you enter.

Who: Safety Managers enter hours. Supervisors, Safety Managers and Org Admins see the rates. Workers do not see company figures.

1. The rates

Section titled “1. The rates”
Rate What it counts
TRIR (total recordable incident rate) Every recordable case
LTIR (lost time injury rate) Cases with at least one day away from work
DART (days away, restricted or transferred) Cases with days away or restricted work

Each is cases per 200,000 hours worked: about 100 people working full time for a year.

2. Enter the hours worked

Section titled “2. Enter the hours worked”

Open Rates → Hours worked (or select Enter hours worked from the rates).

  1. Choose the month with the previous and next month buttons.
  2. For each site, enter the hours everyone at the site worked that month, from payroll or time records, for example 12500 or 12500.5. At most two decimals.
  3. Select Save. It says “Saved.” and when it was entered.

The page summarises: “Entered for x of y sites in use; n hours in all.” Archived sites that have no hours are listed but not required.

Sites whose country has no regulatory rules in Custos yet are listed apart, last, under Sites without injury rates. No rates are calculated for them, so they are not counted in the summary and the dashboard does not ask for their hours. You may still enter them: they are kept for when rates come to that country.

Enter hours every month. A month without hours has no rate, and the dashboard reminds you with Sites without hours for month.

3. See the rates

Section titled “3. See the rates”

Open Rates.

  1. Choose the period: last 12 months, this year so far, last year, or Choose months… (at most a limited number of months, the end after the start).
  2. Choose All sites or one site.
  3. Select Show.

You see the hours worked, the recordable cases, and the three rates, per framework (US OSHA; sites under no framework get no rates), month by month.

4. Why a number is missing

Section titled “4. Why a number is missing”
What you see What it means
“No hours have been entered … so there are no rates yet” Enter the hours for that period.
“n recordable cases are not in the rates: their sites have no hours entered for their months” Enter those months’ hours.
“n cases still need a Safety Manager’s decision” Decide them: see Regulatory decisions.
“No rate” for a month That month had no hours.

Rates cover only sites that follow a framework; others show a note.

5. Where else they appear

Section titled “5. Where else they appear”